Broker or operator: who are you buying from?
The difference, why it decides who is responsible, and how to check an operator.
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Guide
A private jet operator must hold an air operator certificate, which is the legal minimum. ARGUS, Wyvern and IS-BAO are voluntary audits layered on top, each verifying different things at different depths. A broker holds none of these: the standards belong to the operator flying you, and that is who you should check.
Every aircraft carrying paying passengers in Europe is operated under an air operator certificate, an AOC, issued by a national aviation authority under EASA rules. It is not a rating and not optional. To hold one an operator must have licensed crew with type ratings and recurrent training, an approved maintenance organisation or contract, operations manuals the authority has accepted, and a safety management system. The authority inspects and can suspend it.
That is the floor, and it is a high one. An operator holding a valid AOC and nothing else is a legal, regulated commercial operator. Everything below is about how much further an operator has chosen to be examined.
Three private programmes dominate. They are not a single ladder; they audit different things and renew on different cycles, so "which is best" is the wrong question. The right one is "what did the auditor actually look at".
| Standard | What it verifies | How | Renewal |
|---|---|---|---|
| AOC (EASA) | Legal authority to fly commercially: crew licensing, maintenance, manuals, SMS | National authority certification and inspection | Continuous oversight |
| ARGUS Gold | Clean safety record and inspection history against ARGUS standards | Records review | Ongoing monitoring |
| ARGUS Gold Plus | Gold, plus organisational processes match documented procedures | On-site audit with interviews | Periodic re-audit |
| ARGUS Platinum | Gold Plus, plus a functioning SMS and an emergency response plan | On-site audit at headquarters and maintenance facilities | Periodic re-audit |
| Wyvern Registered | Operator has submitted records to Wyvern's database | Records | Ongoing |
| Wyvern Wingman | Training records, maintenance procedures, crew qualifications | Two-day on-site audit | Every 24 months |
| IS-BAO Stage 1 / 2 / 3 | SMS established (1), functioning and measured (2), embedded in culture (3) | On-site audit at every stage | Every 3 years |
Two words in that table do most of the work: records and on-site. A records-based tier means an auditor has read what the operator sent. An on-site tier means someone has stood in the hangar, opened the training files and interviewed the people. Both are worth having. They are not the same thing, and an operator's marketing rarely draws the line for you.
Nowhere in that table, and that is the point of the question people search for. A broker does not fly aircraft, so no standard certifies it. What a broker does with these standards is select: choosing which operators to source from, and telling you which tier the operator on your quote holds. When you ask a broker "are you ARGUS rated", the honest answer is "no, and here is the operator's rating instead". Our guide to broker or operator covers what that means for who is responsible on the day.
Every programme above audits the operator as an organisation. None of them, with one exception, looks at the specific aircraft and crew assigned to your flight next Tuesday. An operator can hold Platinum and still assign a crew that is legal but new to the type, or an airframe that is compliant but old. That is not a scandal; it is what "organisational audit" means.
The exception is a Wyvern PASS report, which Wingman operators can produce per trip: a check of the assigned aircraft and crew against Wyvern's records. If it matters to you, ask whether one is available for your flight.
For everything else, the check is a question, and the operator should answer it without hesitation: how many hours does the captain have on this type, and when was the aircraft's last major inspection. Reluctance to answer is itself information.
First, confirm the operator on the quote holds a valid AOC — the authority's register is public. Second, ask which voluntary tier it holds, and whether that tier was on-site. Third, ask about the crew and aircraft for your flight. That sequence takes ten minutes and covers what the standards cover and what they do not. When you request a quote from us, the operator's name is on it, which is where all three checks start.
Questions
No, and it would not make sense if it were. A broker does not operate aircraft, so there is nothing for an AOC or an audit to certify. The standards attach to the operator named on your charter agreement. A good broker knows those standards and tells you which the operator holds; the broker itself is checked by asking which operators it uses.
An AOC is the licence: without it, commercial flying is illegal. It is issued by a national authority under EASA rules and covers crew licensing, maintenance, operations manuals and a safety management system. ARGUS is a private audit company whose ratings go beyond the legal minimum. An operator can hold an AOC and no ARGUS rating and be entirely legal; it cannot hold an ARGUS rating without an AOC.
They are not one scale. ARGUS Platinum requires an on-site audit, a functioning safety management system and an emergency response plan. Wyvern Wingman requires a two-day on-site audit renewed every 24 months. IS-BAO Stage 3 certifies a mature safety culture, audited every three years. An operator holding any of those on-site tiers has been examined in person; one holding only a registered or Gold tier has had records checked.
Mostly not. They audit the operator as an organisation. The exception is a Wyvern PASS report, which checks the specific aircraft and crew assigned to your trip against their records. For everything else, the way to know about your flight is to ask the operator directly: crew experience on type, and the aircraft's age and maintenance status.
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